Summary
We collect only the data we need to serve you. We never sell your data. We honor all GDPR data subject rights and maintain appropriate security safeguards. If you have questions, email info@renotechs.com.
Contents
1. Overview
Reno Techs ("we", "us", or "our") is committed to protecting the privacy and personal data of our clients, website visitors, and individuals whose data we process in the course of providing our services. This Privacy Policy explains how we collect, use, store, and protect personal data in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679, the UK GDPR, and applicable US privacy law.
This policy applies to all personal data collected through our website at renotechs.com, our client onboarding process, our system review intake forms, and any software systems we build or operate on behalf of clients.
2. Data Controller
Reno Techs is the data controller for personal data collected through our website and in connection with our direct client relationships.
Where we build, operate, or maintain software systems on behalf of a client organization, we act as a data processor and the client organization acts as the data controller. In those cases, a Data Processing Agreement (DPA) governs our obligations.
Contact for privacy matters:
Email: info@renotechs.com
Postal: Reno, NV, United States
3. Data We Collect
3.1 Website Visitors
When you visit our website, we may collect:
• IP address and approximate geographic location
• Browser type, operating system, and device type
• Pages viewed, time on site, and referral source
• Form submissions (name, email, company, message)
If you opt in to analytics cookies, Google Analytics 4 measures site usage and broad traffic sources. Contact details and message contents are not included in lead-conversion events. We do not use third-party advertising trackers.
3.2 Prospective and Active Clients
When you request a system review or engage our services, we collect:
• Full name, job title, company name
• Business email address and phone number
• Information about your technical infrastructure and operational processes
• Contract and billing information
This information is necessary to assess your project, deliver our services, and fulfill our contractual obligations.
3.3 Data in Client Systems
In the course of building or maintaining custom software for clients, we may have access to personal data stored within client-controlled systems. This data is processed only as directed by the client, under the terms of a signed Data Processing Agreement. We do not use, share, or retain client data for our own purposes.
4. Legal Basis for Processing (GDPR)
We process personal data under the following legal bases:
• Contract (Art. 6(1)(b)) — Processing necessary to enter into or perform a contract with you or your organization.
• Legitimate Interests (Art. 6(1)(f)) — Processing for our legitimate business interests, including responding to inquiries, improving our services, and maintaining the security of our systems. We ensure our interests do not override your fundamental rights.
• Legal Obligation (Art. 6(1)(c)) — Processing required by applicable law (e.g., tax records, legal holds).
• Consent (Art. 6(1)(a)) — Where you have given explicit consent (e.g., optional marketing communications). You may withdraw consent at any time by contacting info@renotechs.com.
5. Data Retention
We retain personal data only for as long as necessary for the purposes described in this policy:
• Prospective client inquiries — 24 months from last contact, then deleted unless a contract has been signed.
• Active client records — Retained for the duration of the engagement and for 7 years thereafter to comply with legal and tax obligations.
• Website analytics data — Aggregated and anonymized after 12 months.
• Data in client systems — Retained and deleted according to the timeline specified in the applicable DPA and client instructions.
You may request earlier deletion of your data where no legal retention obligation applies. See Section 7 for your rights.
7. Your Rights
Under GDPR and applicable privacy law, you have the following rights:
• Right of Access — Request a copy of the personal data we hold about you.
• Right to Rectification — Request correction of inaccurate or incomplete data.
• Right to Erasure ("Right to be Forgotten") — Request deletion of your data where we have no legal basis to retain it.
• Right to Restriction — Request that we limit how we use your data in certain circumstances.
• Right to Data Portability — Receive your personal data in a structured, machine-readable format.
• Right to Object — Object to processing based on legitimate interests or direct marketing.
• Right Not to be Subject to Automated Decision-Making — We do not use automated profiling or automated decision-making that produces legal or similarly significant effects.
To exercise any of these rights, contact us at info@renotechs.com. We will respond within 30 days. We do not charge a fee for legitimate requests. If you are located in the EU or UK, you have the right to lodge a complaint with your local supervisory authority (e.g., the relevant EU Data Protection Authority or the UK Information Commissioner's Office).
8. Data Security
We implement appropriate technical and organizational security measures to protect personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
• Encryption in transit (TLS 1.2+) and at rest where applicable
• Access controls and role-based permissions on internal systems
• Regular security assessments of the software we build and maintain
• Employee confidentiality obligations and security awareness practices
• Incident response procedures with breach notification protocols in compliance with GDPR Art. 33 (72-hour supervisory authority notification) and Art. 34 (data subject notification where high risk)
No system is completely secure. If you believe your data has been compromised, contact us immediately at info@renotechs.com.
10. Children's Data
Our services are directed at business organizations and professionals. We do not knowingly collect personal data from individuals under the age of 16. If you believe we have inadvertently collected such data, contact us at info@renotechs.com and we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. The "Last Updated" date at the top of this page indicates when the policy was last revised. Where changes are material, we will notify active clients by email. Your continued use of our website or services after the effective date of any update constitutes your acknowledgment of the revised policy.
12. Contact Us
For any privacy-related questions, rights requests, or concerns:
Email: info@renotechs.com
General: info@renotechs.com
Address: Reno, NV, United States
We aim to respond to all privacy inquiries within 5 business days and to complete rights requests within 30 days as required by GDPR.